Overcome travel restrictions and participant proximity.

Learn more about our remote testing capabilities.
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We are fundamentally reimagining how people interact with technology, information, and their surroundings every day.

Good business is built on great customer experiences

Start with a rock-solid understanding of your customers and what they want. We’ll get that for you — our research always uncovers “aha” insights. Then we’ll help you deliver the right user experience the first time.

Cut development and support costs

With UX requirements defined up front, you’ll make the right development and design choices, when it’s cheaper to make changes. You’ll have fewer issues and fewer support calls, too.

Shorten time to market

Apply our UX-focused lens to your product launch. You’ll be able to shape business and technology decisions early and reduce midstream strategy changes.

Offer a premier product or service

How can you apply valuable resources to build what’s right for your customers? Does it deliver? We’ll answer those questions. How does your UX compare to the competition? We’ll find out.

Boost sales and customer loyalty

UX drives conversion. It starts with awareness, shaping expectations before a customer touches your product or service. We’ll design in usefulness and value that translate into customers loving your solution.

Our clients

We’ve researched and designed great customer experiences for the world’s most valuable brands.
Nike
Airbnb
Amazon
Cambia Health Solutions
DAT
Dun and Bradstreet
Facebook
Gigaphoton
Google
Jaguar
Land Rover
Microsoft
Nike
Open Connectivity Foundation
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Tektronix
Teradata
Wacom
Yakima

Our services

A wider lens on user experience

Most businesses focus on everyday use of their product or service. But our generative research and evaluation have proven there’s a much wider window of opportunity to deliver a great experience and build loyalty.
User journey

Anticipated experience

Understanding your customer’s context and pain points is essential. Many of these go unspoken but they dramatically impact evaluation and adoption of anything new. Whet customer appetite by promising what they truly need.

Actual experience

Promise and deliver. We understand that user experience is about more than just usability. Your customers want a useful product or service they get value from each time they use it.

Remembered experience

User experience unfolds over time. Brands with a loyal base have customers who like the product and will talk about it. The progressive reveal of value and intelligent interface details add up to a lasting impression.

How to get out-of-this-world performance with real-world practicality

High-performance workstations have the power to tackle the most compute-intensive jobs.
As machine learning, complex data visualizations and analysis, and animation become more common, the demand for these high-performance computers has grown and become more critical.
We conducted blind interviews with several high-performance workstation IT decision makers (ITDMs), professionals who are responsible for compute-intensive users in their organizations.
All those interviewed were asked for their opinion on these topics: total cost of ownership (TCO) and value; real-world performance and usages; compatibility, certification and future-readiness; brand value; thermal issues; reliability, documentation, and support; manageability; and communications, customer  relationships, and transparency.

Overcome travel restrictions and participant proximity

You don’t need to let the challenges of travel restrictions and participant proximity delay the rich insights and product decisions you get from UX research.
Concrete has conducted hundreds of remote research and usability test sessions. It’s helped clients with limited travel budget or the need to reach a wide national or international respondent audience.
We’re equipped with the processes and technology to bring Concrete’s familiar depth of research insight and usability feedback directly to your office or home. How can we do that? It’s because we’ve done it repeatedly, both locally and internationally, for over 12 years:
  • Virtual and remote testing of prototypes and products
  • Live and remote streaming
  • Network of global recruiters to find the right respondent, even in challenging situations
Don’t let the current challenges slow you down. Contact us to help you keep your research and testing needs on track.
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We built our UXA Labs as the cornerstone for our Insight Mining, Experience Modeling, and Impact Measurement services.

Every product or service we touch spends time in our multiple all-digital permanent labs, pop-up field labs, or large bright collaborative spaces.

We don’t keep this all to ourselves. If you need a collaboration space or want to run your own studies, we have you covered.

uxalabs wordmark black no space

We built our UXA Labs as the cornerstone for our Insight Mining, Experience Modeling, and Impact Measurement services.

Every product or service we touch spends time in our multiple all-digital permanent labs, pop-up field labs, or large bright collaborative spaces.

We don’t keep this all to ourselves. If you need a collaboration space or want to run your own studies, we have you covered.

The concrete team

Fun people,
serious business

We have a lot of fun doing what we love. And we love helping our clients be more successful.