We humanize technology
We are a team of social scientists and designers dedicated to understanding human behavior and needs. Through research, our insights and actionable recommendations help our customers enrich the human experience.
Over the years, we’ve witnessed how the power of insight can transform people, places, and things. It’s been our mission to help our customers to uncover truth about human behavior and user needs so we can make a positive difference in people’s lives. We’re glad to say that our work has been instrumental in making technology outcomes positive.
Concrete is a UX research consultancy that brings evidence and insights to help disruptive innovators define intelligent interface-based products. We are fundamentally reimagining how people interact with technology, information, and their surroundings every day. We’re excited to help our customers increase the intelligence of interaction between computers, devices, and people that is consistent with our natural behavior.
We are a curious and collaborative team that strives to advance the human experience through our research and design. Our strategic insights have helped many of the world’s most valuable brands*. We do this every day for our customers and that’s the value we bring.
*According to Forbes The World’s Most Valuable Brands 2019 Ranking: https://www.forbes.com/powerful-brands/list/
Chief Executive Officer
Damon is the original founder and the CEO of Concrete responsible and accountable for all business, investor, and customer relationships. He has more facial hair than hair on his head and lives an authentic motor-head and maker lifestyle, putting hipsters to shame. He owns and has rebuilt more motorcycles than Mark has children and races them on some of the toughest single-track trails in America. As a former motion picture art director and production designer, Damon’s energetic leadership style has built a company culture with just the right balance of fun and performance providing maximum value for the tough demands of our customers.
Head of Research
Colin Bay is the megaphone for the voice of the user at Concrete. He's blazed trails in user experience for 30 years, spoken at industry conferences, and led UX research teams at companies large and small. He has worked in developer products, smart TVs, enterprise apps, networking, virtual reality, next-generation input methods, e-commerce websites, laptops, remote controls—you name it, he's dug into it. Colin has been repeatedly given Concrete's "most likely to make a pun" award and is always working to keep the crown. He does sport climbing and bouldering in local gyms, making all kinds of music, and spending time with his family.
Head of Design
Sean co-founded Concrete with the desire to apply decades of UX design experience to a broader spectrum of clients. His work has influenced products and services targeted at consumers, enterprise, education, medical, logistics, and high tech, including patented design innovations for TV interactivity. He came to UX years ago in response to the common yet short-sighted strategy of using documentation and training as a crutch for poor design. He sometimes holds onto the past though. He's often driving his mid-90s Camaro, top-down and playing 60s and 70s rock, seeking out vintage books and artifacts about Northwest history.
Chief Operating Officer
Mark is a co-founder and the COO responsible for day-to-day operations and finances at Concrete. As a father of six children (considers the business one of his babies), he understands human behavior in a unique way and brings wit to solving day-to-day challenges. His eclectic experience as an award-winning independent film producer, TV producer & director, VP of Client Services for an Interactive Emmy award-winning agency, and time served at Intel, helps lead Concrete to deliver solutions that have connected meaning and relevance to our customers. Mark sits on the board of two non-profits, including a care facility for early mothers in Uganda.