Services overview
What we do
We generate customer experience insights and opportunities based on deep user and market research. Use these to define a product or service, plan a product roadmap, transform your offering, or inform your response to an inflection point in your business or market.
Services designed for customer experience
Our services work anywhere in your business, extracting insights that shape your customer experience for the better. We apply design thinking to generate improvements in critical areas:
A wider view of customer experience
Most businesses focus on the everyday use of their product or service. But our generative research and evaluation prove there’s a much broader opportunity to deliver a great experience and build loyalty. Let us apply this perspective to help transform your business and how customers see you.
Anticipated experience
Understanding your customer’s context and pain points is essential. Many go unspoken, but they dramatically color reception of anything new. Whet customer appetite for what they genuinely need.
Actual experience
Promise and deliver. We understand that customer experience is about more than just product usability. Your customers want a helpful product or service that has value every time they use it.
Remembered experience
Customer experience unfolds over time. Brands with a loyal base have enthusiastic customers who’ll promote products. A progressive reveal of value and thoughtful details brings a lasting impression.
