Insight mining

Seek to understand

The power of insight is rooted in our deep generative research that looks at the world around us and in specific domains to find opportunities for innovation. We have years of experience adapting research techniques to the unique domain and the answers needed.

Ethnography

We enable radical leaps in product innovation by directly observing your target customers in their environment, independent of product use. When we understand the audience’s motivations, needs, environment, communication, and capabilities, we uncover opportunities for product concepts to address unmet needs.

Contextual inquiry

Seeing how customers use your product or service in a real-life context reveals fresh insights about how original design assumptions are actually playing out. We’ll spend part of a day with each person. We watch, probe with questions, and discover how well the product serves the intended audience.

User interviews

When time is tight, we’ll use one-on-one interviews to learn about your customer’s domain, goals, preferences, and tasks. We carve out specific focus areas to make sure we’re getting the data you and we need to make product definition and design choices.

Longitudinal studies

Although a customer’s first-time experience with your product is critical for acceptance, what happens after that? Ongoing, day-to-day use is a different animal. Techniques like user diaries and follow-up visits help us learn about needs and opportunities not evident from a single usability test or interview.