Concrete is a leading customer experience agency known for its expertise in human-centered research, design, B2B marketing, and business innovation.

Customer Experience designer at desk

CX Research + Design

Person viewing a design on a tablet

B2B Marketing

High-rise buildings in a cityscape appear upside down through a hand-held lens

Business Innovation

Leverage our wider view on user experience

Our approach involves a comprehensive study of the customer experience journey, spanning anticipation, active usage, and the lingering memory of the encounter in the following days.

Phases of a customer journey, including anticipated, actual and remembered experiences

Good business is built on great experiences

We use design thinking to uncover “aha” insights that transform each of your products, services, and customer experiences.

Boost sales and customer loyalty

Offer premier products and services

Cut costs and shorten time to market

Drive experience-based transformation

Our clients

We’ve worked with the world’s most valuable brands to create exceptional customer experiences.

Adidas logo
Airbnb logo
Amazon logo
Cambia Health Solutions logo
DAT logo
Dun and Bradstreet logo
Gigaphoton logo
Jaguar logo
Land Rover logo
Microsoft logo
Nike logo
OCF logo
Q5id logo
Syntellis logo
Tektronix logo
Teradata logo
Wacom logo
Yakima logo

Our services

Two Customer Experience designers discussing a project

CX Research + Design

Using deep iterative research, we discover key insights to innovate across every customer touchpoint, bringing beautiful and intuitive interfaces to life.

User interviews, Longitudinal studies, Contextual inquiry, Journey mapping, Persona development, Interaction strategy and design, Specialty recruiting
Several marketing professionals in a lively discussion around a table

B2B Marketing

Our in-depth understanding of your audience helps us craft communications that boost your brand’s competitive edge and drive customer loyalty.

Communications design, Social content, Brand and explainer videos, Microsites, Whitepapers, Industry reports, Product demos, Events
People in a meeting room overlayed with transparent image of a high-rise building

Business Innovation

Through exploration, research, and forecasting, we generate and validate unique opportunities to build out long-term vision and strategy.

New category evaluation, Competitive ecosystem assessment, Future casting, Design system definition, Embedded expertise