Concrete is a leading customer experience agency known for its expertise in human-centered research, design, B2B marketing, and business innovation.
CX Research + Design
B2B Marketing
Business Innovation
Leverage our wider view on user experience
Our approach involves a comprehensive study of the customer experience journey, spanning anticipation, active usage, and the lingering memory of the encounter in the following days.
Good business is built on great experiences
We use design thinking to uncover “aha” insights that transform each of your products, services, and customer experiences.
Our clients
We’ve worked with the world’s most valuable brands to create exceptional customer experiences.
Our services
CX Research + Design
Using deep iterative research, we discover key insights to innovate across every customer touchpoint, bringing beautiful and intuitive interfaces to life.
User interviews, Longitudinal studies, Contextual inquiry, Journey mapping, Persona development, Interaction strategy and design, Specialty recruiting
B2B Marketing
Our in-depth understanding of your audience helps us craft communications that boost your brand’s competitive edge and drive customer loyalty.
Communications design, Social content, Brand and explainer videos, Microsites, Whitepapers, Industry reports, Product demos, Events
